Hollon WS-BIO-1 Biometic Wall Safe
It is important to remember that wall safes get most of their security from being hidden. Most wall safes are attached to wall studs. If you want added protection to your wall safe, it is worth considering having it concreted in place.
- Wall safe features a protective digital electronic locking system
- Safe is made of heavy duty gauge steel
- Approximately .50 cubic feet of storage space, with 1/8-inch steel door
- Includes two interior shelves
- Has key lock override system
*Depth behind keypad is actually 1-3/8*
- Exterior Dimensions (This is accounting for the exterior “lip”) : 22 3/16″(H) x 14 15/16″(W) x 4″(D)
- Exterior base (which goes into the wall) : 21″ (H) x 13 7/8″ (W) x 3 3/4″ (D)
- Interior Dimensions: 19″(H) x 14″(W) x 3 1/8″(D)
- Weight: 28 lbs
Hollon Safe FAQs
How do I bolt down my safe?
- Please, contact a local locksmith or a contractor. You may also call us for FREE and we will help you find someone in your area or you can check our dealer locator on this website for nearest stocking dealer.
What happens if I lose my code?
- For security reasons you must go through the company you purchased the safe from. Once we verify information we will be able to assist you. This option is not available on all models. On some models, once the code is lost a locksmith will have to be contacted in order to open the safe.
What happens if I enter the wrong code too many times?
- The lock will go into lock out mode. This normally lasts anywhere from 5-15 minutes depending on the lock itself. During lock out mode you will not be able to do anything to the lock and you may hear a beeping noise. DO NOT take out the batteries as this will only start the process over again.
What kind of batteries should I use?
- We recommend Duracell Coppertop batteries.
On the instructions, it says to enter the code given by the manufacturer. What is the preset code?
- HS Series (Home, Office, and Data Safes) – Preset Code *4560#. Click here for instructions.
- FB Series (Fire & Burglary Safes) – Preset Code *1234#. Click here for instructions.
- IT7000 Depository and Cash box Preset Code – *777777#. Click here for instructions.
My IT7000 Hollon Depository/Cash Safe keeps giving me an error message after I enter the code. What should I do?
- If multi-colored wires coming through the door of the safe become disconnected from the keypad with the batteries installed you may receive an “error” message when trying to enter your code. To correct this please follow these steps:
- Remove the face of the keypad and make sure multi-colored wires are plugged into receptacle on circuit board. Then remove all four batteries.
- Once batteries are removed, disconnect the multi-colored wires from the circuit board, wait 3-5 seconds and plug the wires back into the receptacle.
- Once multi-colored wires are plugged in reinsert your batteries. Once batteries are back in place enter *code#. Keypad should show “Enter” and the safe should open.
How do I open and use my Hollon Home Safe with electronic keypad?
How do I open my self Hollon Safe with mechanical dial?
Hollon Safe Warranty & Returns
The Hollon Lifetime Fire Guarantee
Hollon Safe backs all our fireproof safes with a lifetime warranty against fire. We will gladly replace any Hollon Fireproof Safe that has been damaged in a fire with the same or a comparable model to include all freight costs (within the contiguous United States). to the original address of purchase.
Customers will be required to supply all requested documents to an authorized Hollon Safe representative prior to replacement. Click Link for Burglary Warranty information for our Gun Safes and/or our TL-15 Safes. Additional Gun Safe Fire & Burglary Warranty. and Additional TL-15 Fire & Burglary Warranty.
Starting January 2015 Hollon Safe warranties all parts and labor, including all Hollon digital components, on all safes purchased for period of 1 year from date of purchase against manufacture defects. We provide a 2-year warranty on all replacement parts. Extended warranty includes Hollon digital components. Other brand digital components, electronic keypads, will only be warranted for a period of 1 year from date of purchase. Only digital components that are factory installed or installed by a Hollon Safe technician prior to shipment will be covered under this 1 year warranty. Hollon Safe will not warranty any digital component installed on safes that are installed within a floor. This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or re-installation of the safe. This warranty also does not apply to safes located outside the contiguous United States. Hollon Safe must be notified within a period of seven days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims. Warranties on damage claims will only be accepted if the customer has properly executed the outlined Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II dial lock must be performed by a qualified locksmith otherwise the warranty will become void.
WE DO NOT HAVE A 24 HOUR WARRANTY SERVICE DEPARTMENT. ALL CLAIMS MUST BE MADE MONDAY-FRIDAY. IF YOU NEED IMMEDIATE ASSISTANCE, HOLLON SAFE MAY NOT BE RESPONSIBLE FOR ANY WARRANTY CLAIMS THAT WERE NOT APPROVED.
1) A warranty Claim Number must be issued by a Hollon Safe Representative before ANY WARRANTY SERVICE IS PERFORMED. Any warranty service performed before a warranty claim is issued and parts have shipped will be subject to denial.
All safes are heavy. Never lift a safe by yourself or without proper training, heavy lifting gear or safe moving equipment. Always use a licensed, bonded and trained locksmith company or moving company to move and install your safe. Always bolt your safe to the floor. A safe is not a toy neither is its packaging! Keep children away from the safe and the packaging. Safes are considered airtight. NEVER lock a living being in a safe. Hollon safe assumes no liability for usage. When you buy a safe you are buying time, time against fire, time against theft. Given enough time and proper tools any safe can be broken into.
Shipping and Terms
Do not sign for shipments until you have thoroughly inspected for any damage. Hollon Safe is not responsible for shipments that are not signed for as damaged upon arrival.
Please allow 5-9 business days before shipping. This only applies to LTL/Freight shipments, Ground/Parcel shipments are still on track.
Shipping & Delivery
Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Hollon Safe and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Hollon Safe providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution the issues in a timely manner. Hollon Safe reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Hollon Safe warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.
Inspection for Damage Process
All LTL freight deliveries MUST be inspected for damage at the time of delivery. The banding will need to be cut and the box taken off the safe in order for proper inspection. The safe itself should be inspected for any signs of damage to include indentions and friction marks. Any signs of damage MUST be noted on the delivery receipt for any attempt of a discount or refused for a replacement and you MUST notify Hollon Safe within 24 hours. Please note that the driver cannot leave until the delivery receipt is signed for. If you are uncertain of the proper procedures please contact Hollon Safe immediately. Again, Do NOT sign for the shipment until you have thoroughly inspected for any damage. Hollon Safe is not responsible for shipments that are not signed for as damaged upon arrival. Occasionally there may be damage that is not apparent upon receipt of a shipment. Some freight carriers allow up to 15 days from receipt of shipment to accept claims of concealed damage, others do not. After the allowable time of concealed damage claims has passed, Hollon Safe Company cannot assist with freight claims. For this type of damage, a replacement safe is not an option. Any discount will be given once the claim has been approved.
All freight shipped via Hollon Safe is shipped in an upright position, banded down to a wooden pallet. Any signs of damage, freight not being delivered upright position are justified reasons for the customer to require further inspection of the actual freight itself. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at time of delivery prior to signing the delivery receipt. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Hollon Safe and require the consignee to file any claims against the carrier themselves.
For all parcel shipments, the customer must notify homestead finds of any damages within 24 hours of receipt. Customer will also be required to provide homestead finds Home with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer’s responsibility to repackage and hold the safe until a claim can be submitted and FedEx can retrieve the damage safe, the process can take up to approximately two weeks. Call or text us at 602-492-8448 or send us an email at email@example.com.
Safe can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Hollon Safe representative and returned with a required “RMA” number.
Safes must be returned in the original packaging and must be received in an approved Hollon Safe warehouse undamaged and unused within 7 days of the issuance of the return authorization number. All freight charges are non-refundable. All safe returns are subject to a 15% restocking fee.
In addition, if the returned safe is received by Hollon Safe damaged it may be subject to additional fees. These fees will be determined by an authorized Hollon Safe representative and will be prorated according to the extent of damage. Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of all returned safes.
Shipping & Returns
Cancellations & Refunds: homestead finds prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 602-492-8448 or email firstname.lastname@example.org
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us email@example.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to firstname.lastname@example.org or call us at 602-492-8448
Cancellations & Refunds: At homestead finds, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to email@example.com or call us at 602-492-8448
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 602-492-8448, the chat in the bottom right, or email firstname.lastname@example.org any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.).
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of homestead finds control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact email@example.com for any questions.
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